FAQ & Support
Can't find your answer? Email support@vibegym.space — we usually reply within one business day.
Payments
What plans are there?
A subscription (monthly or annual, with a free trial on some offers) and a one-time lifetime purchase. The exact price and terms are shown when you check out.
When am I charged on a trial?
Your card is saved at checkout but charged only when the free trial ends. Cancel before that and you pay nothing.
My payment failed — did I lose access?
No. You keep full access for 7 days while the payment is retried automatically. Update your card in Settings → Subscription → Manage subscription.
Do prices include VAT?
Yes — the price you see at checkout is the price you pay. All prices are in US dollars (USD).
What will the charge look like on my bank statement?
The charge appears as VIBEGYM on your statement. Payments are processed by Stripe — we never see or store your card number.
Refunds
Can I get my money back?
Yes — every first charge has a 14-day money-back guarantee. Email support@vibegym.space and we'll refund it, no questions asked. Details in the Refund Policy.
How long does a refund take?
We confirm within 2 business days; the money is back on your card in 5–10 business days, depending on your bank.
Subscription
How do I cancel?
Settings → Subscription → Manage subscription opens the Stripe portal — cancellation is two taps. You keep access until the end of the period you already paid for.
What happens to my progress if I cancel?
Your streak, XP and Builder Readiness Score stay on your account, and the free daily session remains available. Resubscribe any time to get full access back.
How do I delete my account?
Settings → Danger zone → Delete account. This anonymizes your data immediately and cancels any active subscription (GDPR right to erasure).
Technical issues
My sign-in link doesn't work
Links work once and expire after 15 minutes. Request a fresh one on the sign-in page — and check the spam folder if it doesn't arrive within a minute.
I paid but can't sign in
Right after payment we email you a sign-in link (it can take a minute). No email? Use "Resend link" on the confirmation page or write to support@vibegym.space with the email you used at checkout.
Something looks broken
Try a hard refresh first (the app updates often). Still broken? Email support@vibegym.space with what you did, what you expected and a screenshot — we read everything.